Privacy Policy

Your privacy matters to us. This policy explains how Crown Remodeling LLC collects, uses, and protects your personal information.

Effective Date: March 1, 2026

Crown Remodeling LLC ("we," "us," or "our") operates the website crownremodelingllc.com and provides roofing, siding, windows, gutters, decking, and interior remodeling services across Maryland, Virginia, Pennsylvania, and Delaware. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, submit a form, call us, or communicate with us via text message.

By using our website or providing your information, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

  • Name (first and last)
  • Email address
  • Phone number (including mobile number)
  • Mailing or property address
  • Project details (type of service requested, project description, timeline, budget)
  • Any other information you voluntarily submit through our contact forms, estimate request forms, or during phone or text conversations

Information Collected Automatically

  • IP address
  • Browser type and user agent
  • Device type (desktop, mobile, tablet)
  • Operating system
  • Pages visited and time spent on pages
  • Referring URL (how you found our website)
  • Geographic location (approximate, based on IP address)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing project estimates and responding to service inquiries
  • Communicating with you about your project, appointments, scheduling, and service updates via phone, email, or text message
  • Sending SMS/text messages including appointment confirmations, reminders, follow-ups, and service updates
  • Processing payments and managing billing
  • Improving our website and user experience through analytics
  • Marketing and advertising through retargeting campaigns (see Section 5 on Cookies and Tracking)
  • Complying with legal obligations and protecting our rights

3. SMS/Text Message Communications

When you provide your mobile phone number and consent to receive text messages from Crown Remodeling LLC, the following terms apply:

Consent is not a condition of purchase. You are not required to consent to receiving text messages as a condition of purchasing any goods or services from Crown Remodeling LLC.

Message frequency varies. The number of messages you receive will depend on your project status and communication preferences. You may receive messages related to appointment scheduling, project updates, and follow-ups.

Message and data rates may apply. Standard messaging and data rates from your wireless carrier may apply to any messages sent or received.

Types of Messages

You may receive the following types of text messages from us:

  • Appointment confirmations and reminders
  • Project and service status updates
  • Follow-up communications regarding your inquiry or estimate
  • Scheduling notifications
  • Service completion updates

How to Opt Out

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further text messages will be sent unless you re-subscribe.

How to Get Help

If you need assistance with our text messaging program, reply HELP to any message, or contact us directly at (410) 861-0039 or info@crownremodelingllc.com.

Mobile Information Sharing

We will not share your mobile information (including your mobile phone number) with third parties or affiliates for marketing or promotional purposes. Your mobile information is used solely for the purposes described in this privacy policy, including providing you with service-related communications.

Supported Carriers

Our text messaging services are available on all major U.S. wireless carriers. Carriers are not responsible for delayed or undelivered messages.

4. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with the following categories of service providers who assist us in operating our business:

  • Website hosting and technology providers (e.g., hosting platforms, CRM systems)
  • Payment processors for secure transaction handling
  • Communication platforms used to send emails and text messages on our behalf
  • Analytics providers that help us understand website traffic and user behavior
  • Advertising platforms for retargeting campaigns (see Section 5)

These service providers are contractually obligated to use your information only for the specific purposes of providing services to us and are required to protect your data.

We may also disclose your information when required by law, to protect our rights, or in connection with a legal proceeding.

5. Cookies, Tracking, and Advertising

Our website uses cookies and similar tracking technologies to improve your browsing experience and deliver relevant advertising.

Types of Technologies Used

  • Essential cookies that are necessary for the website to function properly
  • Analytics cookies that help us understand how visitors interact with our website
  • Meta Pixel (Facebook Pixel) — We use the Meta Pixel to track conversions from Facebook and Instagram ads, build targeted audiences for future advertising, and remarket to people who have already visited our website or submitted a form. The Meta Pixel may collect data including pages visited, actions taken on our site, and device information.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of certain features on our website.

To opt out of Meta's advertising tracking, visit Facebook Ad Preferences or use the Digital Advertising Alliance opt-out tool.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure, encrypted connections (HTTPS/SSL) on our website
  • Restricted access to personal information on a need-to-know basis
  • Regular review of our data collection, storage, and processing practices
  • Secure storage of data with reputable hosting and service providers

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out of Marketing: You may opt out of receiving marketing emails by clicking the "unsubscribe" link in any email, or opt out of text messages by replying STOP.
  • Do Not Track: Our website does not currently respond to "Do Not Track" browser signals.

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@crownremodelingllc.com so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: